by Andrea | Jun 1, 2024 | Blogs
Professional designations in the call centre industry are essential for ensuring quality and accountability. These designations serve as a benchmark of expertise, signaling to employers and clients alike that an individual has met specific standards of knowledge,...
by Andrea | Mar 1, 2024 | Blogs
Despite the call for inclusivity and belonging in workplaces, unconscious bias often lurks beneath the surface. This behavior influences perceptions, decisions, and interactions in subtle yet profound ways. The impact of unconscious bias on organizational culture, its...
by Andrea | Jan 18, 2024 | Blogs
The Quality Council for Trades and Occupations (QCTO) plays a pivotal role in shaping the skills development landscape in South Africa. As the QCTO continues to evolve its framework and standards, Skills Development Providers (SDPs) must stay informed about the latest...
by Andrea | Jan 17, 2024 | Blogs
In South Africa, the pivotal role played by Sector Education and Training Authorities (SETAs) stands as a beacon for the nation’s economic growth and empowerment. Established with a clear mandate, SETAs are instrumental in driving skills development, fostering...
by CoetzeeHR | Dec 18, 2023 | Blogs
Upholding Integrity and Combating Brand Keyword Poaching The human resources (HR) industry has become increasingly competitive and increases in complexity each year. The utilization of search engine optimization (SEO) has become increasingly prevalent as companies...
by CoetzeeHR | Dec 15, 2023 | Blogs
As companies strive to meet their Workplace Skills Plan (WSP) reporting obligations, it’s essential to grasp the intricacies of these hard-to-fill positions and develop strategies to overcome the associated challenges. This brings us to understanding...
