The Importance of a Digital Strategy in Business

The Importance of a Digital Strategy in Business

Digital strategies help align technology with business goals, allowing companies to optimize their operations, increase efficiency, and enhance their customer experience. The Wholesale & Retail and Fast-Moving Consumer Goods (FMCG) industries have particularly...
CALL CENTRES AND PROFESSIONAL DESIGNATIONS

CALL CENTRES AND PROFESSIONAL DESIGNATIONS

PROFESSIONALISM IN THE CONTACT CENTRE INDUSTRY Professional designations in the call centre industry are essential for ensuring quality and accountability. These designations serve as a benchmark of expertise, signalling to employers and clients alike that an...
Unconscious Bias & Inclusivity in the workplace

Unconscious Bias & Inclusivity in the workplace

Despite the growing emphasis on inclusivity and belonging in the workplace, unconscious bias continues to subtly influence perceptions, decisions, and interactions. This hidden bias affects organizational culture, and employees, and is closely tied to imposter...

QCTO Changes: Impact on Skills Development Providers (SDPs)

The Quality Council for Trades and Occupations (QCTO) plays a pivotal role in shaping the skills development landscape in South Africa. As the QCTO continues to evolve its framework and standards, Skills Development Providers (SDPs) must stay informed about the latest...
What is the SETA? Sector Education and Training Authority

What is the SETA? Sector Education and Training Authority

In South Africa, Sector Education and Training Authorities (SETAs) play a pivotal role in the nation’s economic growth and empowerment. SETAs serve as a bridge between industry and education, driving skills development and fostering a skilled, adaptable...
Ethical SEO Practices in the HR Industry

Ethical SEO Practices in the HR Industry

 Upholding Integrity and Combating Brand Keyword Poaching The human resources (HR) industry has become increasingly competitive and increases in complexity each year. The utilization of search engine optimization (SEO) has become increasingly prevalent as companies...
How to Conduct a Skills Audit: Step-by-Step Guide

How to Conduct a Skills Audit: Step-by-Step Guide

A skills audit is a systematic process that helps assess and analyze the skills and knowledge within a workforce. By conducting a skills audit, businesses can identify skill gaps, plan for future workforce needs, and develop effective talent management strategies. In...
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