by Andrea | Sep 21, 2024 | Blogs
In today’s competitive job market, young people entering internships or work-integrated learning (WIL) programs often struggle with more than just technical skills. Many lack the essential soft skills to meet employers’ expectations. This skills gap slows...
by CoetzeeHR | Jun 1, 2024 | Blogs
PROFESSIONALISM IN THE CONTACT CENTRE INDUSTRY Professional designations in the call centre industry are essential for ensuring quality and accountability. These designations serve as a benchmark of expertise, signalling to employers and clients alike that an...
