CALL CENTRES AND PROFESSIONAL DESIGNATIONS

CALL CENTRES AND PROFESSIONAL DESIGNATIONS

PROFESSIONALISM IN THE CONTACT CENTRE INDUSTRY Professional designations in the call centre industry are essential for ensuring quality and accountability. These designations serve as a benchmark of expertise, signalling to employers and clients alike that an...
How to Conduct a Skills Audit: Step-by-Step Guide

How to Conduct a Skills Audit: Step-by-Step Guide

A skills audit is a systematic process that helps assess and analyze the skills and knowledge within a workforce. By conducting a skills audit, businesses can identify skill gaps, plan for future workforce needs, and develop effective talent management strategies. In...
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