by CoetzeeHR | Jun 1, 2024 | Blogs
PROFESSIONALISM IN THE CONTACT CENTRE INDUSTRY Professional designations in the call centre industry are essential for ensuring quality and accountability. These designations serve as a benchmark of expertise, signalling to employers and clients alike that an...
by CoetzeeHR | Sep 29, 2023 | Blogs
Micromanagement is a management style that involves excessive control and close supervision of employees’ tasks and decisions. While it may seem like a diligent approach, it often comes with severe consequences for both employees and the overall success of an...