CALL CENTRES AND PROFESSIONAL DESIGNATIONS

CALL CENTRES AND PROFESSIONAL DESIGNATIONS

PROFESSIONALISM IN THE CONTACT CENTRE INDUSTRY Professional designations in the call centre industry are essential for ensuring quality and accountability. These designations serve as a benchmark of expertise, signalling to employers and clients alike that an...
The Pitfalls of Micromanagement

The Pitfalls of Micromanagement

Micromanagement is a management style that involves excessive control and close supervision of employees’ tasks and decisions. While it may seem like a diligent approach, it often comes with severe consequences for both employees and the overall success of an...
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