CALL CENTRES AND PROFESSIONAL DESIGNATIONS

CALL CENTRES AND PROFESSIONAL DESIGNATIONS

PROFESSIONALISM IN THE CONTACT CENTRE INDUSTRY Professional designations in the call centre industry are essential for ensuring quality and accountability. These designations serve as a benchmark of expertise, signalling to employers and clients alike that an...
Proactive recruitment & Employment Equity Succession Planning

Proactive recruitment & Employment Equity Succession Planning

With diversity and inclusion at the forefront of the work environment, proactive recruitment is not only essential for talent acquisition but also plays a vital role in employment equity succession planning. Seeking out diverse candidates, organizations can ensure a...
Toxic Workplace Culture

Toxic Workplace Culture

Toxic workplace culture is a pervasive issue that can have far-reaching consequences, impacting employee well-being, productivity, and the overall success of an organization. Toxic workplace culture refers to an environment where negative behaviors, such as bullying,...
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