Elevate Your Career in the Contact Centre Industry
Earn NQF Level 5+ Qualifications Through Recognition of Prior Learning (RPL)
The Contact Centre Management Group (CCMG), in partnership with Services SETA, is proud to offer a transformative opportunity for professionals in the contact centre space. Whether you’re employed or seeking new opportunities, this funded initiative empowers you to formalize your skills and earn industry-recognized designations through the Recognition of Prior Learning (RPL) process.
Why Apply?
- Formal Recognition of your existing skills and experience
- Career Advancement through NQF Level 5+ qualifications
- Cost-Free Access thanks to Services SETA funding
- Networking Opportunities with industry leaders and peers
Who Should Apply?
This inclusive program is open to:
- Contact centre professionals at all levels—from agents to executives
- Both employed and unemployed individuals
- Priority given to CCMG members and Services SETA-registered participants
Not yet a CCMG member? Now is the perfect time to join and unlock exclusive benefits, including priority access to this program.
What Is RPL?
Recognition of Prior Learning (RPL) is a structured assessment process that evaluates your existing workplace experience against formal qualification standards. No need for traditional coursework—just your proven skills and knowledge.
How to Apply
- Express Your Interest
Email: info@coetzeehr.co.za - Become a CCMG Member
Email: admin@coetzeehr.co.za
Benefits for Employers
Employers in the contact centre industry can nominate staff to participate. Investing in your team boosts productivity, improves service delivery, and strengthens retention.
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