Advance Your Contact Centre Career with CCMG and Services SETA

by | 16 Jan 2025 | Blogs

The Contact Centre Management Group (CCMG) proudly introduces a game-changing opportunity for professionals in the contact centre industry. Backed by funding from Services SETA, this program empowers both employed and unemployed individuals to earn professional designations at NQF Level 5 and above through the Recognition of Prior Learning (RPL) process. It’s your chance to formalize your skills, gain industry-recognized qualifications, and advance your career to new heights.

Who Gets Priority?
While this inclusive program welcomes all professionals in the contact centre space, priority is given to:

  • Services SETA-registered individuals and organizations
  • CCMG members

Not yet a member? Now is the ideal time to join CCMG and unlock exclusive benefits, including priority access to this program and a wealth of resources designed to support your career growth.

Who Should Apply?
This program is open to everyone in the contact centre industry—from entry-level employees to senior executives. Whether you’re currently employed or actively seeking opportunities, this initiative will help you formalize your expertise and accelerate your professional journey.

Don’t wait—this is your moment to take charge of your future. Join CCMG today and take the next step toward career success!

What Is RPL?

Recognition of Prior Learning (RPL) is a structured assessment process that evaluates your existing skills and experience against recognized industry standards. Through RPL, you can earn formal qualifications without the need to complete traditional coursework, making it ideal for those with substantial hands-on experience.

Why Participate in This Program?

This initiative is tailored to support professionals in the ever-evolving contact centre industry. Here’s why you should consider participating:

  • Formal Recognition: Validate your skills and experience with an industry-recognized qualification.
  • Career Advancement: Open doors to promotions, leadership roles, and increased employability.
  • Cost-Effective: Benefit from a funded opportunity to achieve NQF Level 5 and above designations.
  • Networking Opportunities: Connect with industry leaders and expand your professional network.

How to Apply

To seize this opportunity, follow these simple steps:

  1. Express Your Interest:
    • Contact info@coetzeehr.co.za to request participation details and express your interest.
  2. CCMG Membership:
    • If you are not yet a CCMG member, email admin@coetzeehr.co.za to apply for membership and increase your eligibility.

Important Notes

  • Preference will be given to Services SETA registered individuals and CCMG members.
  • Spaces are limited, so early application is encouraged.

Program Benefits for Employers

Registered employers in the contact centre industry can also participate by nominating their employees for this initiative. Investing in your workforce can enhance productivity, improve service delivery, and foster employee loyalty. Employers interested in participating should contact info@coetzeehr.co.za for more information.

Take the Next Step in Your Career

Seize This Rare Opportunity to Elevate Your Career in the Contact Centre Industry!

Take the first step in formalizing your skills and accelerating your career growth. Whether you’re currently employed or exploring new opportunities, this program is crafted to empower you to thrive in the dynamic contact centre industry.

Transform your career and earn the recognition you deserve—reach out to CCMG today!

Don’t wait—opportunities like this are rare and highly sought after! Start your journey to success now.

 

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